Privacy Statement

CARVAL appreciates your interest in its products, services and website ( It is important to us that you know how we collect, process and store your personal data or personal data transmitted by you to us in the context of a collaboration or service. We strive to do this with respect for your rights and in accordance with applicable law. We therefore want you to be aware of your rights and to know what we do with your personal data. If you have any questions about the processing of your data, you can always contact us at the e-mail address

CARVAL wishes to emphasize that it endeavors at all times to act in accordance with (i) the General Data Protection Regulation (2016/679) of May 25, 2018, (ii) the Belgian Law of July 30, 2018 on the protection of natural persons with regard to the processing of personal data, and (iii) any other applicable data protection or privacy legislation (hereinafter collectively the "Data Protection Legislation").

CARVAL may at any time modify and update this Privacy Policy without prior notice by posting a new version on the website, for example, in response to new legal, contractual or administrative obligations, new activities or ambitions. For this reason, it is highly recommended that you regularly consult our website and the relevant page on which the Privacy Policy appears to ensure that you are aware of any changes. The date of the most recent version is always updated and can be found at the bottom of the Privacy Policy.


CARVAL is the party responsible for processing your personal data, also known as the controller. CARVAL is a company incorporated under Belgian law, with its registered office at Jagershoek 2A, 8570 Vichte and is registered with the Crossroads Bank for Enterprises under the number 0675.671.217 ( hereinafter "CARVAL" or "we").

This Privacy Policy only applies to the processing of personal data in the context of CARVAL's activities and to the extent that no more specific privacy policy applies.

This Privacy Policy applies to the website, to the web shop accessible through this website and to all (commercial) relationships between CARVAL and its customers, prospects and business partners, as well as the privacy policy for our employees and collaborators. This Privacy Policy covers marketing, including visiting the website or other applications, organizing business or marketing events, all forms of providing information via newsletters, articles on the website or via social media, (customer) relationship management and employment/collaboration

This Privacy Policy describes, among other things, the types of personal data we collect about you, where we obtain the data, how we use the data we collect about you, how long we keep your data, to whom we may disclose it, and your rights with respect to the processing of your personal data.


Personal data is any information about identified or identifiable natural persons.

An "identifiable" person is one who can be identified, directly or indirectly, by number or by one or more factors specific to his or her physical, physiological, psychological, economic, cultural or social identity.


CARVAL may process the following personal data to the extent, and if, relevant to the purpose stated in this Privacy Policy:

Identification Data
First and last name, gender, date of birth, company, position, etc.

Contact Information
Address, e-mail address, phone number, possibly other contact information.

Company data or data related to your professional activity
Activity, turnover, number of employees, directors, management, shareholders, VAT number, position or professional activity, company name or name of activity, financial data

Professional and business interests
Which CARVAL services or products are or may be of interest to you or your company. Preferences evidenced by your visit to our websites or applications, as well as preferences or interests evidenced by participation in business or marketing events, as well as, of course, interests you have indicated yourself or that we determine based on professional social media use.

Opinions about our products and services
We process your opinions about our products, services and information when they are relevant in a professional context or in order to provide you with even more targeted information.

Online data
This includes data from visits to our website(s) or other applications, and your surfing behavior or other online contacts, as well as data we process based on your social media use in a professional context, such as likes, comments and the like.

In principle, we do not process any sensitive personal data about you. If this data is already processed, it is solely for the purpose of general data processing and never with the intention of using this specific data. In principle, we only process personal data that is relevant in a professional context.

Our website and/or our services do not intend to collect data on persons under 13 years of age, unless they have permission from their parents or guardian or we are bound by our legal obligations. However, we cannot verify whether a website visitor is older than 13. We encourage parents to be involved in their children's online activities to avoid collecting information about children without parental consent.

If you believe that we have collected personal data about a minor without such consent, please contact us (see contact information).


Your personal data is usually collected when you decide to provide it to us or our employees. This includes the following situations:
- Visiting CARVAL's website(s), visiting CARVAL's web shop or using other CARVAL applications
- Your interest in CARVAL's products or services
- When subscribing to CARVAL's newsletter
- When connecting to professional social media channels of CARVAL or its employees
- When participating in business or marketing events
-From correspondence or contacts with CARVAL
- Requesting quotes and/or entering into commercial cooperation with CARVAL
- Your employment or cooperation with CARVAL
- A partnership as a customer or supplier
- We may also supplement your profile with data from our CRM and ERP systems or other internal information sources.

CARVAL may also receive your personal data through other information sources that are publicly accessible, such as the Belgian Official Gazette, your own website or profile, the National Bank, CBE.

Exceptionally, we may obtain information from other databases or information sources. Before doing so, we check with the suppliers of these databases or sources to ensure that they comply with applicable data protection regulations.

We use both paper and digital documents and forms for data collection.


When CARVAL processes personal data, one of the following legal bases is invoked:

Your consent: personal data will be processed after you have given your consent.
Legal obligations: the personal data must be processed to enable CARVAL to fulfill its legal obligations.
Performance of the contract: the personal data processed are necessary for the performance of the contract that exists between you and CARVAL.
Legitimate interest: personal data may be processed if it is in the legitimate interest of CARVAL as a company, provided that your personal interests do not outweigh our interests.


Personal data are processed for:
- The execution of the agreement between you and CARVAL

- Requesting information or a quotation
- Improving our services
- Enriching your profile
- Direct marketing activities; if you do not want your data to be used for these purposes, you can always adjust this via a notification and via your cookie settings
- The optimization and analysis of the quality, management and content of the website(s) or other applications of CARVAL
- - The optimization of our relationship with you.To optimize our relationship with you
- To conduct customer satisfaction surveys, surveys and other market studies
- To organize or facilitate business or marketing events
To protect our legitimate interests
-To inform you about changes or expansion of our services and products
- The performance of a legal obligation
- The way your personal data is processed may vary depending on the service CARVAL provides to you.


In principle, your personal data is only used within CARVAL. Subject to the exceptions listed below, your personal data will in principle not be shared with third parties.

However, your data may be shared with third parties if you have given explicit consent to do so.
Your data will be shared with third parties, such as service providers, if this is necessary for carrying out our activities. CARVAL only cooperates with partners that comply with the applicable regulations and implement the necessary security measures for the protection of personal data.
Your data is shared with third parties if this is necessary for the performance of your agreement with CARVAL, or in order to provide you with more targeted information.
Your data may be shared with logistics partners for the purpose of organizing mailings or organizing corporate or marketing events.
Your data may be shared with third parties if CARVAL is legally required to do so (e.g., the government, the tax authorities).
Your data may be disclosed to the competent authorities in the context of legal proceedings and/or to safeguard and defend our rights.
In the event of reorganizations or the sale of CARVAL to another organization, CARVAL may disclose personal data in connection with the sale or other transfer of the business to which the data relates. In such a case, CARVAL will inform the acquiring party of their obligations under applicable regulations.
Under no circumstances will your personal data be shared with third parties for purely commercial purposes.

We conclude a processor agreement with the companies/persons who process your data on our behalf to ensure the same level of security and confidentiality of your data.


CARVAL takes all reasonable and appropriate security measures to secure your personal data at the technical, organizational and administrative levels. In doing so, we take into account the state of the art, implementation costs, the nature, scope and context of the processing and the likelihood and severity of potential risks as identified by us. In this way, unauthorized access, unwanted destruction, loss or modification of data and data breaches are prevented to the greatest extent possible. Systems are constantly monitored and improved to ensure security. Nevertheless, no system or procedure can completely eliminate the aforementioned risks. CARVAL and its third-party processors ensure that personal data is kept within the European Union under the most secure conditions.


In accordance with Data Protection Legislation, your personal data will not be kept longer than necessary for the purpose for which it is processed. CARVAL is required by European and Belgian legislation to keep some personal data for a minimum period of time. For this purpose, CARVAL takes into account legal retention obligations.


Right to access
You have the right to receive confirmation that we are processing personal data about you and you have the right to request access to the personal data. Before granting you access to the data, CARVAL may ask you for proof of identification.

You may request a free copy of the personal data CARVAL processes about you. If you require additional copies or wish to view them repeatedly, CARVAL may charge a fee for this in connection with its administrative costs.

Right to rectification
You have the right to have your personal data amended free of charge if it is inaccurate or incomplete.

Right to withdraw your consent
If the processing is based on your consent, you may withdraw this consent at any time. However, this does not affect the lawfulness of the processing based on your consent prior to its withdrawal.

Right to data erasure
In the following cases, you may request the erasure of your personal data free of charge:
- The personal data are no longer necessary for the purposes for which they were collected and/or processed;
- You withdraw your consent and there is no other legal basis for processing the personal data;
- The personal data have been unlawfully processed;
-The personal data must be deleted to comply with a legal obligation incumbent on CARVAL;
- You object to the processing and there are no compelling grounds; or
- In the case of direct marketing, you have the right to delete your personal data at any time.
-The consequence of such deletion may be that certain CARVAL services can no longer be provided.

Right to restrict processing
You have the right to block or restrict the processing of your personal data if:You contest the accuracy of the personal data (for the period of time that allows CARVAL to verify the accuracy of the data);
The processing is unlawful and you oppose the erasure of the data, but insist on a restriction of the processing;
The data are no longer needed for processing, but you need them for legal proceedings; or
If you have objected to the processing, pending clarification, or if CARVAL's legitimate interests outweigh your interests.
If the data processing is restricted, CARVAL may store, but not further process, the personal data.

Right to object
You have the right to object:
- To the processing of data, unless CARVAL cites compelling legitimate grounds that would outweigh your interests, rights and freedoms, or relate to a legal claim;
- At all times against processing for direct marketing;
- Against processing for the purposes of scientific or historical research and statistics, unless the processing is necessary for the performance of a task carried out in the public interest.
-If you no longer wish to receive newsletters or information about our services, you may unsubscribe at any time by clicking on the "unsubscribe" button provided at the bottom of each email from CARVAL.

Right to data portability
ls the processing is based on your consent, or on an agreement with CARVAL, and the processing is carried out using an automated process, you have the right to obtain your personal data in a structured, commonly used and machine-readable format. In that case, you also have the right to transfer the data in that format to another data processor. If the processing is based on a legal basis other than your consent or your agreement with CARVAL, the right to portability does not apply, without prejudice to your other rights.

Right to complain
CARVAL strives to process your personal data as transparently and correctly as possible. Should you nevertheless feel that something is not right, you can always contact us at the e-mail address:

You also have the right to file a complaint with the supervisory authority, the Belgian Data Protection Authority:

Printing Press Street 35
1000 Brussels
Phone: 02/274.48.00
Fax: 02/274.48.35


If you wish to exercise any of your rights listed above, you may send your request by registered letter to CARVAL, Jagershoek 2A, 8570 Vichte, or by e-mail to

Privacy policy version: 09/01/2024

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